Come work with us!
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a job. It’s a mission!
We offer full-time employees a comprehensive benefits package including a hybrid work schedule, 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance the first of the month following employment, short term disability, long term disability, critical accident insurance and a 403(b) with an organization match and 3 year vesting schedule.
View our current job openings and learn how to apply below.
Open Positions
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job – it’s a mission! Come work with us!
Position Summary:
The Vice President of Human Resources leads the daily organizational Human Resources function for the organization and is responsible for developing and executing human resource strategy, policies, programs and services in support of the overall business plan and strategic direction of the organization, specifically in the areas of succession planning, talent management, legal compliance, employee relations, change management, performance management, professional development, and compensation. Provides Human Resources consultation and services to internal management, supervisors, and employees.
We offer a hybrid work environment and a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization- match and 3 year vesting schedule.
Key Responsibilities:
- Serve as an internal organizational consultant, strategic partner, and expert resource to management and staff, providing counsel, outreach, and service in a variety of HR areas including staff/workforce planning and projection, recruitment and retention strategy, position analysis, conflict resolution, performance management, etc., ensuring consistent application of HR procedures/programs across the organization.
- Review and make recommendations to executive management for improvement of the organization’s policies, procedures and practices on human capital matters.
- Work directly with department leadership and supervisors to assist them in carrying out their responsibilities on human capital matters.
- Communicate changes in the organization’s personnel policies and procedures and ensure that proper compliance is followed.
- Responsible for managing the department budget and organizational professional development budget.
- Coordinate job training/development opportunities with management to ensure continued learning of staff.
- Maintain knowledge of industry trends and employment legislation. Ensure compliance with federal, state and local legislation pertaining to all human capital matters.
- Develop comprehensive strategic recruiting and retention plans to meet the human capital needs of strategic goals.
- Develop and implement comprehensive compensation and benefits plans that are competitive and cost-effective and attractive to candidates.
- Provides guidance and leadership to the human resource management team; assists with resolution of human resource, compensation, and benefits questions, concerns, and issues.
Qualifications:
- A minimum of 15 years of HR experience, with at least five years of executive HR experience.
- A BS/BA degree from an accredited college/university; MBA or MA/MS in human resources or related field preferred. Masters level coursework preferred but not required.
- SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP) certification preferred.
- Proven comprehension of employment law and common human resources practices.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Thorough knowledge of employment-related laws and regulations.
- Knowledge of and experience with varied human resource information systems.
- Proficient with Microsoft 365 or related software.
To apply send your resume to Careers@unitedwaystl.org
Employment is contingent upon a successful background check.
To view the position and apply, click here.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
Position Summary:
The Volunteer Center Service2Go (S2G) Event and Volunteer Coordinator plays an essential role in the success and growth of the S2G program. The S2G program offers a variety of kit-building projects and volunteer events completed at a location of the client’s choosing.
This position will provide efficient management of supply inventory, ensuring all event products are ordered, sorted, and properly staged in time for the event staff. S2G Event and Volunteer Coordinator will be responsible for recruiting, leading and supervising groups of volunteers to aid in the sorting of products.
The S2G Event and Volunteer Coordinator will assist the S2G Manager with event planning details. This also includes assisting with client billing and tracking client payments. Additionally, the coordinator will periodically attend projects and assist with event set-up as well as interact with clients. The coordinator will provide a professional public presence and uphold United Way’s organizational values during S2G events.
The weekly work schedule for this role offers a hybrid work week and is a full-time position. Occasional weeknights and weekends may be required depending on volunteer groups and project calendar.
Key Responsibilities:
- Order all products needed for upcoming events within allotted project budget.
- Track and manage shipments for ordered product.
- Maintain and update inventory records as well as perform physical inventory counts to maintain accuracy. This may require lifting and moving boxes up to 35lbs.
- Lead the identification, recruitment, orientation, and training of volunteers to sort products needed for each event. In addition, oversee volunteer group activities.
- For small projects or when volunteer groups cancel sort products needed for event.
- Create and update volunteer program materials (job descriptions, policies, procedures, handbook, etc.)
- Analyze feedback and volunteer insights to implement effective retention strategies.
- Obtain timely approval from the finance department for payment of invoices from product ordering.
- Track client invoices and client payment, including coding and entering invoices accurately into Salesforce and Andar databases.
- Attend occassional Serivce2Go projects to assist with event set-up, running the event and event break-down.
- Provide professional interaction with clients during events.
- Periodically rent and drive a minivan for projects, or for supply acquistion, if Service2Go logistics partner is unavailable.
Key Accountabilities:
- Partner with companies/organizations to achieve philanthropic and community engagement goals.
- Increase the value and visibility of the Volunteer Center for corporate and community engagement.
- Team oriented with a commitment to fostering strong, productive working relationships with all staff, volunteers, clients and the overall community.
KSA (Knowledge, Skills and Abilities):
- High school diploma or GED required. Associate degree or comparable experience preferred.
- Proficient in Microsoft Office and demonstrated ability to learn new technology applications.
- 2-3 years of experience in logistics coordination preferred; 1-2 years of volunteer organizing preferred; general event planning knowledge is helpful.
- Ability to lift 35lbs on a regular basis, open and breakdown cardboard boxes.
- Valid driver’s license; able to rent and drive a minivan.
- Strong organizational skills including excellent follow-up and follow-through.
- Ability to manage multiple projects and prioritize tasks in a matrixed organization structure.
- Must be able to maintain professionalism and a positive demeanor when forward-facing with volunteers, donors and other stakeholders.
- High level of integrity with demonstrated ability to exercise tact and good judgment as well as maintain a high-level of consistent work ethic in all assigned duties.
Employment is contingent upon passing a background check.
United Way of Greater St. Louis is an Equal Opportunity Employer.
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
The Systems Change Strategic Projects Program Manager is key to implementing strategic projects and coordinating administrative activities of direct reports related to initiatives that involve collaborating with individual clients and stakeholders. It ensures that projects run smoothly from execution to closing projects within a defined scope, budget and time frame. The role includes managing the Strategic Projects teams, facilitating communication with both internal and external stakeholders.
Essential Responsibilities:
Communication: Facilitating effective communication between project stakeholders and team members to ensure accurate and timely information flow.
Scheduling & Planning: Assist with defining project scope, goals, and deliverables, developing project plans and creating and maintaining project schedules, timelines, and task assignments.
Progress Monitoring & Reporting: Monitoring project progress, identifying potential issues, and preparing reports for stakeholders.
Resource Management: Assisting with resource allocation and ensuring the availability of necessary resources.
Budgeting & Financial Management: Monitoring project budgets, tracking expenses, and assisting with financial planning.
Problem Solving: Identifying and addressing potential roadblocks, ensuring the project stays on track.
Coordination & Collaboration: Working closely with project managers and team members to achieve project goals.
Closing: Ensuring all project deliverables are met, documenting project outcomes, and finalizing project documentation
Contributes to the overall success of the United Way by performing other essential duties and responsibilities as assigned
Competencies:
Fiscal and Operational Effectiveness: achieves objectives within allocated resources and develops ways to streamline workflows to produce desired outcomes.
Business acumen: knowledgeable about programs, grants, and contracts, as well as building and maintaining partnership relationships.
Action Orientation/Leadership: drives for goal completion and adjusts as new demands emerge; identifies resource needs and problem-solving orientation.
Relationship Building and Communication: demonstrates excellent interpersonal skills, engenders trust with leaders and community partners, promotes the common good, and exercises active listening.
Judgment and Decision-making: make sound decisions under pressure, avoid assumptions, weigh risks, ask good questions, demonstrate critical thinking, delegate effectively, and follow up.
KSA (Knowledge, Skills and Abilities):
- Education: Minimally requires a Bachelor’s Degree; with a minimum of seven years direct assistance/project management experience in non-profit agency, human services or related experience working directly with clients and organizations to support moderate and low-income clients in overcoming barriers to sustainability or a combination of non-profit experience and education
- Experience: managing initiatives within a nonprofit with a minimum of three years managing staff.
- Communication:Excellent written and verbal communication skills.
- Organizational Skills:Strong organizational and time management skills.
- Problem-Solving:Ability to identify and resolve project issues.
- Analytical Skills:Ability to analyze data and identify trends.
- Interpersonal Skills:Ability to work effectively with diverse teams.
- Technical Skills:Proficiency with project management software and tools.
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
The Systems Change Director is responsible for the day-to-day management of the team, providing facilitative, administrative, and technical support to staff and stakeholders involved in advancing United Way systems change efforts. The role ensures that new processes, systems, and technologies are adopted effectively while minimizing disruption and maximizing benefits. The Systems Change Director -reports to the Vice President, Impact Strategies and Systems Change, and serves as a lead across the UW community. In this role, the Director will lead initiatives, projects, and program investments that ensure increased stability for individuals and families in our region. A significant focus of this role is managing complex programs and projects, equipping and supporting stakeholders in facilitating change to assist individuals and families in their journey toward self-sufficiency and improved long-term economic security. This position plays a vital role in our leadership structure for systems change initiatives.
General Responsibilities:
Leadership and Management: Provide leadership and guidance to staff and volunteers, fostering a culture of innovation and continuous improvement and development while coaching and facilitating collaboration among stakeholders, and community-based organizations.
Program Development and Evaluation: Oversee the development and evaluation of programs, ensuring that they are evidence-based and effective in achieving desired outcomes.
Data Analysis and Reporting: Analyze data to track progress on systems change initiatives, identify areas for improvement, and report on outcomes to stakeholders.
Compliance: Ensure grant and contract compliance, including grant reports, data tracking and analysis, risk reduction, and quality improvement.
Collaboration and Partnerships: To advance shared goals and foster collaboration and partnerships with other organizations and community stakeholders.
Strategic Planning: Assist in developing and implementing long-term strategies for systems that aligns with the organization’s vision and mission.
Communication and Outreach: Help develop and implement communication strategies to raise awareness about systems change efforts and engage stakeholders.
Fund Development: Help cultivate a funder pipeline and provide input to the development of revenue strategies, including assisting with the grants writing process in partnership with internal colleagues.
Facilitating Meetings: Ensure effective facilitation and support of stakeholder meetings including preparing meeting materials and ensuring regular and ongoing stakeholder communication.
Key Accountabilities:
Fiscal and Operational Effectiveness: achieves objectives within allocated resources and develops ways to streamline workflows to produce desired outcomes.
Business acumen: knowledgeable about programs, grants, and contracts, as well as building and maintaining partnership relationships.
Action Orientation/Leadership: drives for goal completion and adjusts as new demands emerge; identifies resource needs and problem-solving orientation.
Relationship Building and Communication: demonstrates excellent interpersonal skills, engenders trust with leaders and community partners, promotes the common good, and exercises active listening.
Judgment and Decision-making: make sound decisions under pressure, avoid assumptions, weigh risks, ask good questions, demonstrate critical thinking, delegate effectively, and follow up.
Knowledge, Skills and Abilities:
Education: Master’s degree desired in a relevant field such as social work, organizational development, or public policy.
Experience: Proven experience in leading and managing systems change initiatives within a nonprofit or related organization with a minimum of ten years managing five or more staff and the executive presence to inspire confidence and passion in internal and external audiences.
Skills: Strong leadership, communication, and interpersonal skills; ability to work collaboratively with diverse groups; knowledge of systems change principles; proficiency in data analysis and reporting.
Knowledge: Understanding of systems thinking, program evaluation, and community engagement.
Ability: Manage multiple projects/programs, be flexible, and often complete tasks with a short deadline and the ability to quickly build relationships with a cross-sectorial range of stakeholders in the local or regional area, including senior executives.
Other: Strong analytical and problem-solving skills, ability to work independently and as part of a team, and a passion for social change.
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
Program Manager, Capacity Building Initiatives
The Program Manager supports United Way’s Capacity Building Initiatives (CBI), including United Way Academy, Thrive Well cohorts and related leadership and learning programs that strengthen nonprofit partners and community-based organizations. This position coordinates logistics, manages data systems, assists with event planning, supports participant engagement, and helps execute strategies to build the capacity of the social sector.
General Responsibilities:
Program Coordination
- Support the planning, coordination, and implementation of capacity-building programs, trainings, and workshops.
- Maintain program calendars, communications, and timelines in collaboration with internal departments and external partners.
- Coordinate logistics for virtual and in-person events, including venue setup, catering, session materials, and technology needs.
- Collect and organize program documentation, attendance, feedback, and outcomes for reporting and improvement.
- Serve as a liaison to program participants and external partners, providing customer service and timely information.
- Support post session follow-up with session participants and external partners as appropriate
Data Management and Evaluation
- Track participant registration, attendance, and evaluations using designated systems.
- Support data entry, cleaning, and analysis to measure program effectiveness.
- Assist in creating clear, accurate reports, dashboards, and summaries by collecting and analyzing data to support decision-making and track performance
Communications and Outreach
- Assist with email communications, newsletters, and promotional materials.
- Help maintain the United Way Academy website and provide content to the marketing team.
- Assist with outreach and recruitment of program participants, contracted facilitators and other speakers
Collaboration and Teamwork
- Coordinate with other departments to ensure alignment with United Way strategic priorities.
- Attend and support internal and external meetings on behalf of the Capacity Building team.
- Provide administrative support to the Director and contribute to a positive and collaborative team culture.
Key Accountabilities:
- Coordinate program logistics and materials
- Track participation and evaluation data
- Support communication efforts
- Ensure smooth operations, effective session implementation and participant engagement
- Collaborate with internal and external stakeholders
Knowledge, Skills, and Abilities:
- Ability to work both independently and collaboratively in a fast-paced environment Interest in supporting community-based organizations and nonprofit professionals
- Bachelor’s degree in nonprofit management, public administration, education, or related field; or equivalent work experience
- At least 2 years of experience in project coordination, program support, or nonprofit work
- Experience with program design, curriculum development, and adapting content for adult learners
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office and comfort with learning new technology platforms (e.g., Zoom, SurveyMonkey, Salesforce, Menti-meter)
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
At United Way of Greater St. Louis, we unite people and organizations to tackle the most critical challenges facing our community. Through collaborative efforts, we’re transforming our region into a place where everyone can live, work, and thrive. Join us in this mission to create lasting change beyond just a day job. Come be a part of something meaningful!
The Financial Coach, United for Families (UFF) Program is dedicated to helping stabilize and support families on their road to restoring self-sufficiency and increased financial security by helping them achieve family financial stability to prevent homelessness and displacement and prevent school mobility for school-age children. This role will train families, case managers, and other program staff on best practices in the field of financial social work, including money values and emotions, basic budgeting, saving, building credit, getting out of debt, and protecting family assets, with a whole family’s approach. The program’s financial coaching classes help families establish good financial habits so they can stay in their homes, communities, and schools. This is a grant funded position.
Responsibilities include assisting families in identifying and addressing current financial opportunities and challenges, while providing a holistic perspective on overall financial stability to help families move towards proactive financial management and long-term success. Will develop individualized financial stability plans in collaboration with families, assist with goal-setting, money management, savings, credit building, debt management, and utilization of financial services and products. Will work with agencies to increase participant retention rates and improve participant support and engagement and identify, cultivate, and maintain effective relationships with key providers of other community resources and services, coordinating efforts as needed in order to maximize family impact.
At least 3 years’ experience working in program implementation, integration, evaluation, quality improvement, or related area is required, along with a Bachelor’s degree with major course work in business, management, social services, financial coaching, or related economic development fields. Familiarity with the social service landscape in the region is required; experience providing social or financial coaching in the region preferred.
Must have experience and the capacity to work with families in a wide variety of life circumstances, from a variety of backgrounds, and with a resiliency-minded lens. Ability to conduct group and individual financial training sessions.
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
At United Way of Greater St. Louis, we unite people and organizations to tackle the most critical challenges facing our community. Through collaborative efforts, we’re transforming our region into a place where everyone can live, work, and thrive. Join us in this mission to create lasting change beyond just a day job. Come be a part of something meaningful!
The Financial Stability Initiatives (FSI) Program Manager will administer United Way financial education and savings programs, the volunteer financial coach program, and the Volunteer Income Tax Assistance (VITA) Program in collaboration with United Way partner agencies. The manager will also act as a liaison for the program partners, provide agency training, and administer ongoing technical assistance with program implementation, data tracking, and program evaluation. The manager will be responsible for budget oversight, grant reporting, and communication with United Way agency staff, other United Way departments, and the Systems Change Director – Economic Mobility Initiatives. This position is grant-funded.
General Responsibilities:
- Manage United Way FSI programs (i.e. ASSET, IDA, VITA, and Volunteer Financial Coaching program)
- Provide technical assistance to program partners on program implementation and reporting
- Maintain communication with all program partners to ensure a seamless implementation of programs
- Manage check requests and payments, reporting and record keeping for program outcomes, program budgets and complete and reconcile expense reports and financial reports
- Manage evaluation process for FSI programs including designing evaluations, working with program and research partners to track and compile data, and completing reports
- Deliver financial education classes as needed providing financial coach training and support to program volunteers and agency staff
- Develop and provide program implementation training and support to agency staff
- Work with agencies to increase participant completion rates and improve participant support and engagement
- Integrate multi generational approach to learning about money into FSI programs
- Work with the United Way departments to identify, recruit and screen volunteer coaches and other program volunteers
- Train volunteers and agency staff to be savings coaches for participants in financial education and matched savings programs, such as the Individual Development Account and ASSET programs
- Work collaboratively with other United Way Systems Change team members to cross promote and deliver programing such as Bank On Save Up and Money Smart Month initiatives
Key Accountabilities:
- Administer programs within budget and according to programmatic and funder guidelines
- All work contributes to the attainment of the following strategic plan initiatives:
- Strengthen capacity to enhance nonprofit performance and collective impact efforts
- Advance racial equity internally and externally
Knowledge, Skills and Abilities:
- Analytical approach to the development and documentation of details associated with program/project design; ability to interpret policies, procedures, organization budgets
- Minimum of a Bachelor’s degree or a combination of non-profit experience and education
- At least 2 years of program management experience in a non-profit setting.
- Additional experience preferred:
- Computer proficiency with Microsoft Outlook, Word, PowerPoint and Teams; Advanced proficiency in Excel preferred
- Program evaluation experience
- Proficiency with evaluation tools such as Survey Monkey, Qualrix and/or other evaluation tools
- Experience with on-line and in-person training, conducting training and online meetings via Zoom, Teams or other platforms.
- Proven experience managing volunteers and working with a variety of agencies program partners and staff
- Knowledgeable about basic personal finance concepts, budget and credit counseling, and experience with financial education instruction preferred
- Ability to complete multiple tasks and a high volume of work
- Must have high level of attention to detail; concern for accuracy
- Advanced customer service and problem resolution skills
- Flexibility and interpersonal skills
- Self-starter; demonstrated ability to work independently and within teams, meet deadlines and manage projects effectively
To view the position and apply, click here.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
2-1-1 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources.
2-1-1 Navigation Center Agents respond to inquiries through multiple queues within the United Way 2-1-1 Call Center, including phone, web chat and email inquiries. Specialists are responsible for assessing each person’s needs and properly referring them to an appropriate health and human service organization.
This position includes:
- Receiving in-bound chats, telephone calls, and emails from people requesting assistance.
- Engaging callers to assess their needs while utilizing a database to search for services, providing accurate and relevant information to callers to help them meet their needs
- Identifying and escalating priority issues documenting all call information according to standards
- Within 18 months, the person in this role will have completed the AIRS Certified Information and Referral Specialist (CIRS) exam.
If you have excellent experience in social service or customer service, the ability to handle crisis situations, and excellent verbal communication skills this may be the role for you! Requires a Bachelor’s degree or high school diploma with 3+ years experience in social service and/or call center environment; a basic knowledge of social service systems and how individuals access services and advanced customer service and problem-solving skills along with the ability to accurately type at least 45wpm. Proficient in Microsoft Office applications, and be able to utilize multiple computer-based systems for documentation.
While this role has the opportunity to work remotely, all employees must live in the metro St Louis area (Illinois or Missouri).
To view the position and apply, click here.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
2-1-1 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources.
2-1-1 Navigation Center Agents respond to inquiries through multiple queues within the United Way 2-1-1 Call Center, including phone, web chat and email inquiries. Specialists are responsible for assessing each person’s needs and properly referring them to an appropriate health and human service organization.
This position includes:
- Receiving in-bound chats, telephone calls, and emails from people requesting assistance.
- Engaging callers to assess their needs while utilizing a database to search for services, providing accurate and relevant information to callers to help them meet their needs
- Identifying and escalating priority issues documenting all call information according to standards
- Within 18 months, the person in this role will have completed the AIRS Certified Information and Referral Specialist (CIRS) exam.
If you have excellent experience in social service or customer service, the ability to handle crisis situations, and excellent verbal communication skills this may be the role for you! Requires a Bachelor’s degree or high school diploma with 3+ years experience in social service and/or call center environment; a basic knowledge of social service systems and how individuals access services and advanced customer service and problem-solving skills along with the ability to accurately type at least 45wpm. Proficient in Microsoft Office applications, and be able to utilize multiple computer-based systems for documentation.
While this role has the opportunity to work remotely, all employees must live in the metro St Louis area (Illinois or Missouri).
To view the position and apply, click here.
United Way of Greater St. Louis is an Equal Opportunity Employer.
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
The Data Manager is responsible for developing and maintaining application/reporting software and databases used by our funded agencies, extracting and analyzing data in our database, ensuring high levels of data integrity and quality, overseeing data management processes, conducting community research, creating reports to address requests for both internal and external data, and providing technical support related to data collection and analysis efforts within our community impact function.
General Responsibilities:
- Data & database management
- Data collection, analysis & interpretation
- build organizational understanding of internal and external data by conducting community research and analyzing internal data to create accurate easily interpretable reports, ensure updated, accurate information is shared in appropriate repositories; navigate public data sources to locate nonprofit, and community data that is pertinent to further organizational efforts; develop and manage standard and custom queries to extract data from existing databases; represent Community Impact Division at organization-wide data team meetings; create easily accessible platforms that empower coworkers to locate and understand data; manage a process to efficiently and effectively address organizational data needs.
- Technical support
- work with vendor to troubleshoot issues with online application/reporting portal and databases; support coworkers in resolving issues related to online reporting systems, and resultant reports.
Key Accountabilities:
- Develop and maintain queries and tables within the 211 databases to allow for consistent and standardized data analysis.
- Produce monthly, quarterly and annual reports with data collected from multiple platforms/systems.
- Create compelling and reader-friendly infographics, tables, graphs, maps and other presentation visuals to communicate complex ideas, issues and trends gleaned from statistical reports.
- Ensure validity of critical data is accurately collected.
- Troubleshoot data issues and works in collaboration with internal staff to identify and correct issues and ensure validity and efficacy of data.
- Collaborate with Community Impact teams to integrate insights into program planning
- Proactively identify areas of concern within the department processes or data collection systems and brings those to the Team for discussion.
- Serve as a liaison with the online application/reporting system vendor to ensure all system aspects (online portal, forms, reports, queries, database, etc.) are functional and accurate while ensuring projects are completed on time and according to specifications
- Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned
KSA (Knowledge, Skills and Abilities):
- Minimum of two to four years of experience working in data administration and management functions (collection, analysis, communication, distribution, etc.)
- Bachelor’s degree or equivalent experience required.
- High proficiency in MS Office Suite required, including advanced Excel function
- Experience using technology to create custom reports and maps
- Ability to manage data by conducting quality and integrity audits, writing data dictionaries, and building data collection infrastructures appropriate for data needs
- Ability to access, extract, and utilize data from public data sources (Census, DESE, BLS, etc.)
- Ability to quickly learn to navigate technological systems; experience building capacity of others to access these systems is preferred
- Excellent oral and written communication skills that support effective working relationships with a diverse group of individuals both internal and external to the organization.
We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health the first of the month following employment, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.
United Way of Greater St. Louis supports a hybrid office remote work schedule with both virtual and in-person meetings scheduled.
To view the position and apply, please click here.
United Way of Greater St. Louis is an equal opportunity employer.
Equal Employment Opportunity
It is the policy of the United Way of Greater St. Louis to recognize each person as an individual and to provide equal opportunity to all qualified employees and applicants without regard to race, religion, ancestry, sexual orientation, color, sex, age, disability status, citizenship status, pregnancy, gender identity and/or expression, veteran status, national origin, or any other protected status.
If you require an accommodation to search for or apply for a job with United Way of Greater St Louis, please call 1 (314) 421- 0700 and request a Human Resources team member.
“This is a great way to align my values and my mission along with United Way’s mission and it was a natural fit for me.”
– Sherita
Join Our Team
Our success is driven by our exceptional people. Working at United Way of Greater St. Louis means making a difference.
Our employees use their individual strengths to help solve some of our region’s toughest challenges. We are seeking committed professionals who want to better our community through their skills, knowledge and experience.
What We Stand For
United Way of Greater St. Louis prides itself on working to make a meaningful, measurable impact in the community. We are committed to a positive and collaborative work environment where all employees are appreciated for who they are and what they contribute.
United Way of Greater St. Louis values different backgrounds and perspectives, fostering teamwork and a collaborative environment while maximizing the impact of donations entrusted to us.
“I think my favorite thing about working for United Way is being able to connect what I do with the impact…that feels really great.”
– Ninette
Benefits
We offer competitive health, vision and dental plans to staff and their families, along with wellness initiatives, financial protection plans and a generous 403(b) plan. New employees can earn up to 12 vacation days and 10 paid holidays within their first year of employment and a day off for their birthday! We encourage staff to continue growing their skill sets and fuel their passions by attending seminars and conferences throughout the year.
Culture of Belonging
We’re committed to a positive and collaborative work environment where all employees are appreciated for who they are and what they contribute. We value different backgrounds and perspectives to foster teamwork and a collaborative environment that is imperative to our ability to make a meaningful, measurable impact in the region.